1. ACCESS AND USE OF THE SERVICES, THIRD PARTY SYSTEMS

1.1 License. Subject to the terms and conditions of this Agreement, Wonderful grants Customer a non-exclusive, non-transferable, non-sublicensable, limited license to access and use the Services during the Term solely for Customer’s internal business purposes (“License”). Specifically, the License includes: (i) right to access and use the Platform, Account and configure, build and monitor the AI Agent; (ii) adding or removing Authorized Users; (iii) viewing usage reports, monitoring AI Agent’s actions, including configuring notification preferences; and (iv) accessing support resources and Documentation.

1.2 Customer Account. Customer is responsible for the activities conducted under its Account, and shall ensure that the Account information is accurate, updated, and complete and shall maintain and promptly update such information as necessary through the Account settings. Customer is responsible for maintaining the confidentiality of all login credentials and Account information. Customer shall not, directly or indirectly, permit any person to access or use the Services except as expressly permitted by the Agreement. Customer must promptly notify Wonderful of any unauthorized use or suspected security breach at: security@Wonderful.ai Wonderful may suspend access to the Services if it reasonably suspects or detects unauthorized use or a security threat, in which case it shall cooperate with Customer to mitigate the risks and resolve the matter.

1.3 Use Restrictions. Customer agrees to use the Services solely in accordance with this Agreement, Documentation, and all applicable laws. Without limiting the foregoing, with respect to the Services or any portion therewith, Customer shall not and shall not permit anyone else, directly or indirectly, to: (i) copy, reproduce, modify, or create derivative works of the Services or any portion therewith; (ii) reverse engineer the source code or the Services; (iii) use the Services in any unlawful, harmful, abusive or illegal manner, or in a manner that infringes, misappropriates, or otherwise violates any third-party rights; (iv) use or access the Services from an embargoed nation; or (v) interfere with, disrupt, or compromise the integrity or performance of the Services or their underlying infrastructure. Customer is responsible for ensuring that all use of the Services by complies with Wonderful Acceptable Use Policy which can be found at https://www.wonderful.ai/aup.

1.4 Beta Services. Wonderful may, at its discretion, offer Customer access to certain services or features that are not generally available to all Wonderful customers, or that are identified as alpha, beta, pilot, preview, or by a similar designation (“Beta Services”). Customer may choose to try such Beta Services. Beta Services are provided solely for evaluation purposes, are not intended for production use, are supplied “as is,” and may be subject to additional terms. Beta Services do not constitute “Services” under this Agreement. Unless otherwise specified, any trial period for Beta Services will end on the earlier of (a) one year from the trial start date, or (b) the date a version of Beta Services is made generally available without the Beta designation. Wonderful may suspend or discontinue Beta Services at any time, at its sole discretion. Wonderful shall have no liability for any loss or damage arising from or related to Customer's use of any Beta Service.

1.5 Third Party Systems. Customer acknowledges that the Services may include Third Party Systems. Wonderful represents that the inclusion of Third-Party Systems will not reduce the license rights granted herein or restrict Customer’s ability to use the Services in accordance with this Agreement. The use or integration of Third-Party Systems within the Services will not obligate Customer to license its own software or products under any open source or similar license. Wonderful may use Third Party Systems to provide, enhance, or support the Services. Wonderful is not liable for failure or unavailability of Third-Party Systems not in Wonderful’s reasonable control, including provider's failure to perform or discontinuation of its service, or any other action or inaction by such provider. Wonderful reserves the right to add, modify, replace, or discontinue any Third-Party Systems integrated with or used in connection with the Services at any time, with or without notice to Customer, provided that such changes do not materially decrease the overall functionality of the Services. Wonderful will use commercially reasonable efforts to minimize any disruption to the Services resulting from such changes.

1.6 API Usage. Wonderful may, from time to time, update, enhance, modify, or discontinue features or functionalities of the Services, either to comply with applicable law or regulatory requirements, improve quality, performance, security, efficiency, or for any other legitimate business purpose. Wonderful will provide Customer with prior notice of any material changes that may significantly affect Customer’s use of the Services, which may include in-Service notifications or other reasonable means. With respect to API changes, Wonderful will provide at least thirty (30) days' prior written notice for any breaking changes or deprecation of API versions and will maintain backward compatibility for deprecated API versions for a minimum of ninety (90) days following such notice, unless such changes are required for security or legal compliance purposes. Customer understands that continued use of outdated versions of the Services or deprecated API versions may impact on interoperability, availability, performance, or supportability of the Services. Customer is solely responsible for making any necessary changes to its systems, applications, or integrations to maintain compatibility with the current version of the Services and supported API versions.

2. RESPONSIBILITIES

2.1 Customer shall be responsible for: (i) ensuring the accuracy, quality, integrity, and legality of all Customer Data and Inputs; (ii) providing any technical data or other information reasonably required by Wonderful to provide the Services, and hereby granting Wonderful all necessary and irrevocable rights and permissions in Customer Data solely as required to perform the Services; (iii) obtaining all necessary consents or providing required disclosures to End Users as mandated by applicable law; (iv) procuring and maintaining all equipment and ancillary services necessary to access and use the Services, including but not limited to servers (including cloud hosting, if applicable), data backup systems, networking, and web servers (“Equipment”). Except as expressly set forth in the Agreement, Wonderful is not responsible for supplying or acquiring any Equipment to Customer under the Agreement, nor shall it be responsible for any malfunction or error caused by the Equipment; and (v) ensuring that its use of AI Agents and Inputs complies with applicable laws and regulations (including, without limitations, AI disclosure requirements, communication disclosures concerning call recording, among other, and data protection regulations) and specific sector regulatory requirements. Customer shall promptly instruct Wonderful regarding any required specifications or configurations to ensure regulatory compliance. For financial entities (as defined under DORA), see the DORA Addendum available at https://www.wonderful.ai/dora, which, if applicable, forms an integral part of this Agreement.

2.2 Wonderful shall be responsible for: (i) using Customer Data solely as permitted under this Agreement and only for the purpose of providing the Services, Support, and, where applicable, Professional Services; and (ii) implement commercially reasonable measures to maintain the security and integrity of the Services and Customer Data, including technical and organizational safeguards to protect against accidental, unlawful, or unauthorized access, use, destruction, transfer, disclosure, or alteration of Customer Data, as further detailed in the DPA available at: https://www.wonderful.ai/dpa.

3. REPRESENTATIONS, WARRANTIES AND DISCLAIMERS

3.1 Each party represents and warrants that: (i) it has the full legal power and authority to enter into and perform its obligations under this Agreement; and (ii) the execution and performance of this Agreement does not and will not conflict with or violate any other agreement, law, or obligation by which it is bound.

3.2 Wonderful further represents and warrants (collectively, the “Service Warranties”) that: (i) the Services will materially conform to the specifications and service level commitments set forth in the applicable Order Form and SLA, available at: https://www.wonderful.ai/sla; (ii) it shall perform the Services including Professional Services in a professional manner in accordance with industry standards for similar services; and (iii) it has implemented and will maintain appropriate monitoring, validation, and quality assurance procedures to ensure the safe, reliable, and professional operation of the Services, and will promptly notify Customer of any material issues, failures, or incidents that could affect the reliability, accuracy, or security of the Services.

3.3 Customer must notify Wonderful in writing of any alleged breach of the Service Warranties within ten (10) days of becoming aware of such breach. If Wonderful determines that a breach of warranty has occurred, Wonderful will promptly correct or re-perform the affected Professional Services at its own expense or correct the error within the Services subject to the SLA, which shall be the sole remedies and obligations with respect to the Services that fail to comply with the Service Warranties.

3.4 EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THIS AGREEMENT, ALL SERVICES, INCLUDING THE PLATFORM, ACCOUNT, AI AGENT, API, OUTPUTS, AND ANY FREE SERVICES OR BETA SERVICES, ARE PROVIDED ON AN “AS IS” AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTY WHATSOEVER. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WONDERFUL EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, OR ARISING FROM COURSE OF PERFORMANCE, DEALING, USAGE, OR TRADE. WONDERFUL MAKES NO WARRANTY REGARDING NON-INTERRUPTION OF USE OR FREEDOM FROM BUGS AND MAKES NO WARRANTY THAT SERVICES WILL BE ERROR-FREE. ALL FREE SERVICES AND BETA SERVICES, IF APPLICABLE, ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

3.5 FURTHER, WONDERFUL EXPRESSLY DISCLAIMS ALL WARRANTIES AND LIABILITY ARISING FROM OR RELATED TO (I) INTEGRATIONS WITH CUSTOMER SYSTEMS; (II) THE MATERIALS; AND (III) THE EQUIPMENT, WHETHER PROVIDED BY WONDERFUL OR ANY THIRD PARTY, EXCEPT AS EXPRESSLY STATED OTHERWISE IN THIS AGREEMENT.

4. INTELLECTUAL PROPERTY RIGHTS

4.1 As between the parties, Wonderful owns and retains all right, title, and interest in and to the Platform, AI Agent, Documentation, Usage Data, Prompts, models, algorithms, software, technology, know-how, trade secrets, and all related Intellectual Property Rights (collectively, “Wonderful IP”). Except for the limited rights expressly granted to Customer under this Agreement, no rights in or to the Wonderful IP are granted, assigned, or transferred to Customer. The license granted to Customer in Section 1.1 is a limited, non-exclusive license and does not convey any ownership or other rights in the Wonderful IP.

4.2 Customer hereby grants Wonderful a non-exclusive, worldwide, royalty-free license to use, process, store, transmit, and display Customer Data, Training Data and Input solely as necessary to provide the Services, fulfill its obligations under this Agreement, and as otherwise expressly permitted herein.

4.3 As between the parties, Customer owns and retains all right, title, and interest in and to the Customer Data, Inputs, Outputs, and content created or developed by Customer through use of the Services (collectively, “Customer IP”). Nothing in this Agreement transfers any ownership rights in Customer IP to Wonderful, except for the limited license granted to Wonderful in Section 4.2.

4.4 If Customer provides Wonderful with any suggestions, ideas, enhancement requests, feedback, recommendations, or other input regarding the Services (“Feedback”), Customer agrees that such Feedback is provided voluntarily and on a non-confidential, non-proprietary basis. Wonderful shall be free to use, disclose, reproduce, license, distribute, and otherwise exploit such Feedback without restriction and without any obligation or compensation to Customer.

5. PAYMENTS

5.1 The Service operates on a credit-based usage model. Customer shall purchase Credits as specified in the applicable Order Form. Credits are consumed when Customer uses the Services, and different types of interactions may consume different amounts of Credits, specific Credit consumption rates detailed in the applicable Order Form.

5.2 Wonderful may update Credit consumption rates by providing Customer with thirty (30) days' prior written notice. Any changes will apply only to Credits purchased after the effective date of such change and will not affect Credits already purchased by Customer.

5.3 Credits will be allocated to Customer's Account upon receipt of payment. Customer may monitor Credit usage and balance through the Account. Customer shall maintain up-to-date contact information to receive notifications regarding Credit usage. Payments shall be made by the method specified in the Order Form or as otherwise agreed by the parties.

5.4 Except as expressly provided in the Agreement or as required by applicable law, all Credit purchases are final and non-refundable, non-cancellable, regardless of whether the Service was used. Notwithstanding the above, Credits can be rolled over (in case of a new Order Form execution) and are valid at all timed during the Term. Customer may purchase additional Credits at any time during the Term at the then-current rates specified by Wonderful or as set forth in the Order Form.

5.5 If Customer's Credit balance is insufficient to complete requested action, the Service may be suspended or limited until additional Credits are purchased. Wonderful will use reasonable efforts to notify Customer when the Credit balance falls below a specified threshold. Wonderful will not be liable for any interruption, limitation, or degradation of Service resulting from insufficient Credits. Customer may configure automatic Credit replenishment or purchase alerts through the Account.

5.6 If Customer exceeds the permitted scope of use or Credit allocation purchased as detailed in the Order Form, Wonderful reserves the right to charge Customer additional fees at then-current rates.

5.7 Credits have no cash value and cannot be exchanged for cash or any other form of consideration. Credits are non-transferable and may only be used by Customer or Authorized Users under the Account from which it was purchased. Credits may not be sold, transferred, assigned, or shared with any third party or between Customer Accounts without prior written consent.

5.8 All fees and other amounts payable by Customer under this Agreement are exclusive of taxes and similar assessments. Customer is responsible (to the extent applicable) for payment of all sales, use and excise taxes, imposed by local governmental or regulatory authorities, except for Wonderful income taxes.

6. TERM AND TERMINATION

6.1 This Agreement shall commence on the Effective Date and remain in full force and effect until terminated in accordance with this Section (“Term”). The Term shall automatically continue for as long as there is at least one active Order Form in effect.

6.2 Either party may terminate this Agreement or any affected Order Form for cause (“Termination for Cause”) if the other party materially breaches any provision of this Agreement or any Order Form (including failure to pay undisputed fees when due) and fails to cure such breach within thirty (30) days after receiving written notice from the non-breaching party. Termination for Cause shall not limit either party's right to pursue any other remedies available at law or in equity, including injunctive relief. In the event of Termination for Cause by Customer, Wonderful shall refund Customer a pro-rata portion of any prepaid, unused Credits applicable to the remaining period after the effective date of termination.

6.3 Upon expiration or termination of this Agreement for any reason: (i) the License granted to Customer shall immediately terminate, and Customer shall cease all use of and access to the Services; (ii) each party shall promptly return, or if instructed in writing, securely destroy all Confidential Information of the other party in its possession or control, except as otherwise agreed in writing or as required by applicable law; (iii) upon Customer’s written request, and to the extent Customer is unable to do so via the Platform, Wonderful shall delete Customer Data in accordance with the DPA, unless retention is required by applicable law; (iv) termination or expiration shall not affect any rights or obligations accrued prior to the effective date, including Customer's obligation to pay any outstanding fees, nor limit either party's right to pursue available remedies; (v) Wonderful shall delete or return Customer Data in accordance with Customer's written instructions, unless otherwise required by law; and (vi) Wonderful shall provide Customer with continued access to the Services and Customer Data for a period of sixty (60) days ("Transition Period"). During the Transition Period, Wonderful shall provide reasonable assistance to Customer, at no additional cost, to facilitate the orderly migration of Customer Data and transition of services to Customer or a third-party designated by Customer. Such assistance shall include, but not be limited to, providing Customer with all necessary data, documentation, and technical support required for migration. At the end of the Transition Period, Wonderful shall, at Customer’s written direction, delete or return all Customer Data as set forth herein. To the extent applicable, the DORA Addendum and EU Data Act Addendum available at: https://www.wonderful.ai/data-act shall provide additional rights.

7. CONFIDENTIALITY

7.1 The Receiving Party shall hold in strict confidence all Confidential Information of the Disclosing Party and shall not disclose or use any such Confidential Information for any purpose outside the scope of this Agreement, except with the Disclosing Party's prior written consent. Each party may disclose Confidential Information only to its employees, contractors, advisors, and auditors who have a legitimate need to know and are bound by confidentiality obligations at least as protective as those set forth herein. Receiving Party shall use at least the same degree of care to protect the Confidential Information as it uses to protect its own confidential and proprietary information of a similar nature, but in no event less than a reasonable standard of care.

7.2 If Receiving Party is compelled by law, regulation, court order, or other legal process to disclose Confidential Information of the Disclosing Party, it shall, to the extent legally permitted, provide the Disclosing Party with prompt written notice of such requirement prior to disclosure, and reasonable assistance, at Disclosing Party's expense, if the Disclosing Party wishes to contest or limit the disclosure.

7.3 Receiving Party acknowledges that any breach or threatened breach of this Section 7 may cause irreparable harm to the Disclosing Party for which monetary damages would be an inadequate remedy. Accordingly, in addition to any other remedies available at law or in equity, the Disclosing Party shall be entitled to seek injunctive or other equitable relief to prevent or restrain any such breach or threatened breach, without the requirement to post a bond or prove actual damages.

7.4 The confidentiality obligations set forth in this Section 7 shall survive for a period of five (5) years following the termination or expiration of this Agreement; provided, however, that obligations with respect to information constituting trade secrets under applicable law shall continue for as long as such information remains a trade secret.

8. LIMITATION OF LIABILITY

8.1 Each party's total aggregate liability for all claims arising out of or relating to this Agreement, any Order Form, or the Services shall not exceed the total Fees actually paid by Customer to Wonderful under the applicable Order Form during the twelve (12) months immediately preceding the event giving rise to such claim.

8.2 Except as expressly stated in this Agreement, neither Party shall be liable to the other for any indirect, incidental, consequential, special, punitive, or exemplary damages, including without limitation any loss of profits, revenue, business, data, goodwill, or anticipated savings, arising out of or in connection with this Agreement, any Order Form, or the use or inability to use the Services, regardless of the cause of action or theory of liability (whether in contract, tort, including negligence, or otherwise), even if such Party has been advised of the possibility of such damages.

8.3 The limitations set forth in Section 8.2 shall not apply to: (i) a party's gross negligence, fraud, or willful misconduct; (ii) either Party's breach of its Confidentiality obligations; or (iii) Customer's payment obligations under this Agreement.

8.4 The limitations and exclusions set forth in Section 8 shall apply to the maximum extent permitted by applicable law. Nothing in this Agreement shall limit or exclude any liability that cannot be limited or excluded under applicable law.

9. INDEMNIFICATION

9.1 Wonderful shall defend, indemnify, and hold harmless Customer from and against any third-party claim, action, or proceeding alleging that the Services, when used in accordance with this Agreement and Documentation, infringe or misappropriate such third party's valid patent, copyright, trademark, or trade secret (each an "IP Claim"). Wonderful shall, at its expense, defend such IP Claim and pay damages, costs, and attorneys' fees finally awarded against Customer by a court of competent jurisdiction or agreed to in a settlement approved by Wonderful. If the Services or Platform become, or in Wonderful's reasonable opinion are likely to become, the subject of an IP Claim, Wonderful may, at its option and expense: (i) procure for Customer the right to continue using the Services as set forth herein; (ii) replace or modify the Services to make them non-infringing while providing substantially equivalent functionality; or (iii) if options (i) or (ii) are not commercially reasonable, terminate the affected Order Form and refund to Customer any prepaid Credits on a pro-rata basis. This Section 9.1 sets Wonderful's entire liability and Customer's sole and exclusive remedy with respect to any infringement or misappropriation of intellectual property rights by the Services.

9.2 Wonderful shall have no obligation under Section 9.1 with respect to any IP Claim to the extent arising from or related to: (i) modification of the Services by anyone other than Wonderful or its authorized representatives; (ii) Customer's use of the Services or Platform in violation of this Agreement or the Documentation; (iii) Customer’s Equipment, Customer Data, Customer Systems, or any Inputs provided by Customer; or (iv) continued use of the Services after Wonderful has provided Customer with a non-infringing alternative or modification.

9.3 Customer shall defend, indemnify, and hold harmless Wonderful and its Affiliates, officers, directors, employees, and agents from and against any third-party claim, action, or proceeding arising from or related to: (i) Customer's breach of this Agreement; (ii) Customer's use of the Services in violation of applicable law or in a manner not authorized by this Agreement; or (iii) any allegation that Customer Data or Inputs infringe or misappropriate any third party's intellectual property rights or violate any applicable law.

9.4 The indemnification obligations are conditioned upon the indemnified party: (i) promptly notifying the indemnifying party in writing of any claim for which indemnification is sought (provided that any delay in notification shall not relieve the indemnifying party of its obligations hereunder except to the extent materially prejudiced by such delay); (ii) granting the indemnifying party sole control over the defense and settlement of such claim (provided that the indemnifying party may not settle any claim without the indemnified party's prior written consent if such settlement imposes any obligation on, or includes any admission of liability by, the indemnified party); and (iii) providing reasonable cooperation and assistance to the indemnifying party in the defense of such claim, at the indemnifying party's expense. The indemnified party shall have the right to participate in the defense with counsel of its own choosing at its own expense.

10. Jurisdiction

10.1 This Agreement shall be governed by and construed in accordance with the following: (a) if the Wonderful AI B.V. or Wonderful Systems SR is the entity signing and executing this Agreement, the laws of the Netherlands shall apply, and the parties hereby submit to the exclusive jurisdiction of the competent courts of Amsterdam, the Netherlands, for any dispute arising out of or relating to this Agreement; (b) if Wonderful Systems Ltd. is the entity signing and executing this Agreement the laws of the State of Israel shall apply, and the parties hereby submit to the exclusive jurisdiction of the competent courts located in Tel Aviv-Jaffa, Israel, for any dispute arising out of or relating to this Agreement.

11. MISCELLANEOUS

11.1 The Agreement may be updated from time to time by providing Customer with written notice. Notwithstanding the foregoing, any material changes to the Agreement shall be subject to good faith negotiation and must be mutually agreed upon by the parties in a written addendum to this Agreement or as otherwise agreed in an executed Order Form.

11.2 Each party is acting as an independent contractor under this Agreement. Nothing in this Agreement shall be construed to create a partnership, joint venture, agency, fiduciary, or employment relationship between the parties, and neither party has any authority to bind or commit the other in any respect.

11.3 This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof, and supersedes all prior or contemporaneous agreements, understandings, representations, or communications, whether written or oral, relating to such subject matter.

11.4 Neither party may assign or transfer this Agreement, in whole or in part, without providing prior written notice to the other party and affording the other party a reasonable opportunity to object; provided, however, that either party may assign this Agreement without the other party's consent to (i) an Affiliate, or (ii) a successor in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its stock or assets. Any purported assignment or transfer in violation of this Section shall be null and void. This Agreement shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

11.5 Neither party shall be deemed to be in default of any provision of this Agreement, or for failure in performance of its obligations hereunder (excluding payment obligations), resulting from acts or events beyond the reasonable control of such party, including acts of God, civil or military authority, acts or threats of terrorism, civil disturbance, war, riot, strike or labor dispute (not related to either party’s workforce), fires, floods, infectious disease, or act of government (each a “Force Majeure Event”). Such Force Majeure Event, to the extent it prevents a party’s performance or any other undertaking under this Agreement, will extend the time for performance for as many days beyond the applicable performance date as is required to correct the effects of such Force Majeure Event.

11.6 No provision of this Agreement shall be deemed waived, and no breach shall be deemed excused unless such waiver or consent is in writing and signed by the party claimed to have waived or consented. No consent by either party to, or waiver of, a breach by the other, whether express or implied, shall constitute consent to, waiver of, or excuse for any different or subsequent breach.

11.7 Should any or all of the provisions of the Agreement be determined to be invalid, unlawful, or unenforceable in any respect, the validity, legality, and enforceability of the remaining provisions of the Agreement shall not in any way be affected or impaired by such determination and will remain in full force and effect, and the provision affected will be construed to be enforceable to the maximum extent permissible by law.

11.8 Each party is responsible for its compliance with applicable export controls and for any violation of such controls, including, as applicable, any embargoes or other rules and regulations restricting exports. Each party represents, covenants, and warrants that it is not located in a country or territory that is subject to economic sanctions or trade embargoes imposed by the United States Government (including Belarus, Cuba, Iran, North Korea, Russia, Syria, and the annexed regions of Ukraine), that such party is not listed on or identified on any United States Government list of sanctioned individuals, and that such party will comply fully with all relevant export laws and regulations of the United States and other international trade laws applicable to Customer’s use of the Services

11.9 All notices and other communications under this Agreement must be in writing and delivered either by email to the designated email addresses of the parties as stated in the Order Form or through the Customer Account as applicable. Notices shall be deemed given upon receipt if delivered by confirmed email or through the Customer Account. No physical delivery or postal address is required for notice under this Agreement.

11.10 In the event of any conflict or inconsistency between the terms of an Order Form, the MSA, the DPA, the DORA Addendum, the Data Act Addendum, the AUP, or the SLA, the following order of precedence shall apply: (i) the Order Form shall prevail over the MSA; (ii) the DPA shall prevail solely with respect to matters subject to data protection or personal data processing regulations; (iii) the DORA Addendum shall prevail over the MSA and other documentation solely to the extent the Customer is a “financial entity” as defined under DORA; and (iv) the Data Act Addendum shall apply as additional contractual provisions solely when the parties are governed by the Data Act. The AUP and SLA are additional obligations and requirements that supplement the MSA but do not override its terms.