Description
Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.
Role Overview
Design prompts and implement functions that guide our AI agents across multiple channels (voice, chat, email)
Integrate with customer APIs, databases, and internal tools so agents can execute real tasks
Test with live data, measure performance, and fine-tune for accuracy & reliability
Collaborate directly with customers to gather requirements, demo solutions, and iterate fast
Work closely with Product, Engineering, and Customer Success teamsCustomer Success to ship high-quality, production-ready solutions.
Contribute to tooling, processes, and documentation that support scalable AI development
Requirements
Bachelor’s degree (or higher) in Computer Science or a related STEM field.
Excellent English, written and spoken + native local language
Strong hands-on skills with APIs, backend logic, and system integrations.
Solid programming skills; experience with TypeScript is a strong advantage.
Experience in technical, customer-facing roles (integrations, solutions engineering, etc.) is a strong plus.
Familiarity with monitoring, dashboarding, or analytics tools (e.g., Datadog) is an advantage.
Problem-solving mindset, attention to detail, and passion for AI.
Prior experience with conversational AI or large language models – advantage