Description
Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.
Role Overview
We’re looking for a Head of Delivery to own how our AI agents go live with enterprise clients — from idea to production. You’ll bridge technical execution with client strategy, making sure every implementation lands on time, on scope, and delivers real business impact.
This role is half operator, half leader: you’ll manage hands-on delivery of complex programs while building and scaling a high-performing client-facing team. If you thrive in the space between tech, people, and process — this is where you’ll feel at home. You will:
Own end-to-end delivery of AI agent implementations for enterprise clients — from translating needs into timelines and deliverables to ensuring every launch happens on time and at quality.
Lead large, multi-stakeholder implementations — run cross-functional meetings, own the Gantt (milestones, dependencies, owners), and keep everyone aligned and accountable.
Guide clients through the full lifecycle — onboarding, adoption, renewals, and expansion — driving long-term impact, not just initial delivery.
Build and nurture strong relationships with enterprise customers — manage expectations, create alignment, and become their trusted partner in AI transformation.
Drive both leadership and execution — directly manage programs while establishing and scaling the local Client Success, Implementation, and Program Management functions.
Act as the primary point of contact for strategic accounts — ensure collaboration runs smoothly and issues are resolved before they escalate.
Take a hands-on role in delivery — oversee configuration, testing, optimization, and integrations to make sure agents perform flawlessly in production.
Manage risk, handle escalations, and remove blockers to keep programs on track and clients confident.
Requirements
5+ years in Program Management, Technical Project Management, or Technical Customer Success within enterprise SaaS, AI, or related tech environments.
Proven record of hands-on delivery in complex, technical enterprise programs - not just coordination, but execution.
2+ years in leadership roles, with experience hiring, managing, and scaling Program or Customer Success teams.
Experience building new functions or operations in growth-stage companies or new markets.
Excellent English (written and spoken) plus fluency in at least one local language.
Strong technical acumen - you’re comfortable around APIs, cloud infrastructure, and enterprise IT integrations.
Outstanding communication, stakeholder management, and executive presence - you know how to hold the room.
Outcome-driven and highly independent, equally confident rolling up your sleeves or zooming out to shape long-term strategy.